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Symptom

MyTestManuf, MyTestModel, and MyTestVersion show up as descriptions in Dante Controller and Dante Updater for EX-4ML or EX-8ML. This can be shipped from the factory with this symptom. ControlSpace Designer will still show that everything is working, but will not be able to keep subscriptions active (when rebooting) 

Note: Updating Dante firmware and 'soft rebooting' using the reboot option in Dante Updater will make the correct name appear, but it will only work correctly until the next time you power cycle the product. (by removing PoE LAN or 12V IN) These incorrect designations will re-appear in Dante Controller and Dante Updater and audio routes will fail to pass audio.

 

Relevant Product(s)

  • EX-4ML 4-channel Mic/GPIO Dante® Endpoint
  • EX-8ML 8-channel Mix/GPIO Dante® Endpoint

Resolution

  • Hold the pinhole RESET button on the endpoint while power is removed. (location shown below)
  • Re-apply power (PoE LAN or 12V In) while holding the button down for about 10 seconds
  • A Green LED will start flashing on the LED section of the endpoint. Release the button. 
  • Immediately update firmware using ControlSpace Designer. The flashing LED will remain in this mode until the update is initiated.
  • Power cycle the endpoint by removing the PoE LAN connector or 12v Input.
  • The correct EX-4ML or EX-8ML product description will now appear, along with the correct firmware and manufacturer. 

 

EX-8ML RESET Position:

EX-4ML RESET Position:

Why did this happen?

We discovered a few of these products were shipped while still in factory test mode. This article is to help put it back to the correct state. 

Keywords: MyTestModel, MyTestVersion, MyTestManuf, My Test Model, My Test Version, My Test Manuf, Dante, Dante Controller, ControlSpace Designer, Firmware, Factory, Reset button,
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