This article walks through solutions for computer constantly makes driver installation sound when VB1 is connected.

 

Symptom

When VB1 is connected, the computer constantly makes driver installation sound.

 

Relevant Product(s)

• Videobar VB1

 

Resolution

VB1 has a feature of 'one cable meeting', where, in addition to the camera and speaker/microphones, you can also use the single USB cable for room video (connecting the HDMI port at the back of VB1 to the screen of the room). There is a DisplayLink chip inside VB1 to implement this function. When connected to a computer that doesn't have DisplayLink driver installed, it tries to install the driver automatically, that's the reason of this issue.

To solve this issue, simply install the DisplayLink driver. Go to https://www.displaylink.com/downloads to download the latest version.

Or, if you don't need the 'one cable meeting', you can disable DisplayLink.

Go to the Configuration Tab in Bose Work Configuration, click User Access Page, then disable the DisplayLink.

For more information about Bose Work Configuration, please refer to https://www.boseprofessional.com/en_us/products/conferencing/videobars/bose-videobar-vb1.html#v=bose_videobar_vb1_black.